Refund policy

At Zunni, we strive to provide high quality products and exceptional customer service. If you are not completely satisfied with your purchase, here is our refund policy:

1. **Refund Conditions**.
- Refunds are only accepted within 30 days of receipt of the product.
- The item must be in original, unused condition with all original tags and packaging.

2. **Refund Request Process**.
- To initiate a refund, contact our customer service via zunnistoreon@gmail.com

with your order number and a brief description of the reason.
- We will provide you with instructions on how to return the product.

3. **Approved Refunds**.
- Once we receive and verify the returned item, we will process your refund. This will be done via the original payment method, within 5 to 10 business days.

4. **Non-Refundable Products**.
- Some products, such as customized items or clearance items, are not eligible for refund.

5. **Shipping Costs**.
- Initial shipping costs are non-refundable. In the event of a refund due to an error on our part, we will cover the return shipping costs.

6. **Product Exchanges**.
- If you wish to exchange one product for another, please follow the same refund process and place a new order.

For any additional questions about our refund policy, please do not hesitate to contact us. We appreciate your trust in Zunni and look forward to helping you.

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